Ecco Outsourcing Group

Since 2007, Ecco Outsourcing Group has been a Dominican-owned and operated company offering highly flexible outsourcing BPO services, advocating for clients’ brands, and ensuring unwavering commitment to excellence through strategic partnerships focused on solution services that provide exceptional value. Join our team on a focused and dynamic transformation journey to exceed expectations and drive customer service and operational success.

Why Work with Ecco Outsourcing Group

Because we make it personal! When you work with us, you can count on personalized, one-on-one service every step of the way. We earn your trust by listening to your needs, learning your business niche, and being responsive, intuitive, and honest. We build our reputation on exceptional customer service and seamless strategic partnerships.

Agent Ecco Corp

The Leadership Team

Freddy Fernandez CEO

Freddy Fernández


Robert Grandinetti Client Service

Robert Grandinetti

Client Service

Yismen Jorge Work Force

Yismen Jorge

Work Force Manager

Jean Marte IT Director

Jean Marte

IT Manager

Carmen Rodríguez HR Manager

Carmen Rodríguez

HR Manager

Victor Gregoorio OP Manager

Victor Gregoorio

Project Manager

Our Services

Customer Service

Ecco delivers a variety of personalized services for everything from collections to billing, service inquiries and problem resolution, to help you boost your customer's acquisition, retention and grow your brand.

Technical Support

We provide Support Solutions throught inbound call, live chat and emails to maximize customer's satisfaction and loyalty and increase revenue with solutions designed to address the most complex customers.

Lead Generation

We support the business-to-consumer (B2C) and business-to-business (B2B) sectors to maintain a continous flow of sales leads, managing from prospects qualification to win-back initiatives and up-selling, cross-selling programs.

Data Entry

Our highly experienced team has the capability to handle large volumes of data entry and analysis, providing accurate and timely data entry services such as: Data entry from images, Online order entry and follow up and mailing list for a variety of industries and companies.

Audience Development and Direct Response

We have the tools in our extensive portfolio of solutions to engage with your target audience. This includes agents specializing in phone and digital solutions, up-sell and cross-sell capabilities, SMS texting and automated IVR that specializing in phone and digital solutions, up-sell and cross-sell capabilities, SMS texting and automated IVR that provide both stand-alone or agent integration and bilingual agents.

Back Office Solutions

By integrating Back Office solutions to your company you will simplify day-to-day tasks and we will help you to significantly lower overhead costs and streamline your operations

Some Of Our Trusted Partners

Ecco Corp Contact Center Has Received The Following Security Certifications:

See why you should choose Ecco Dominican Republic services

By choosing our call center services, you not only get a highly trained and professional team, but also a partner committed to service excellence. We specialize in providing customized solutions that perfectly align with your business goals.

Our dedicated team is ready to take responsibility for your inbound and outbound calling operations, providing exceptional service that positively reflects on your brand perception. We are committed to offering efficiency, quality and, most importantly, contributing to building lasting relationships with your clients.

Let's talk about how our call center services can elevate your customer service and boost your business performance!

Request for our free quote

Type of Service

Learn about our solutions, contact center & technology

In today’s business world, customer service and efficient communications management are key to success. At Ecco Corp, we understand the importance of each interaction and how it directly impacts the satisfaction of your customers.