Ecco Outsourcing Group

Since 2007, Ecco Outsourcing Group has been a Dominican-owned and operated company offering highly flexible outsourcing BPO services, advocating for clients’ brands, and ensuring unwavering commitment to excellence through strategic partnerships focused on solution services that provide exceptional value. Join our team on a focused and dynamic transformation journey to exceed expectations and drive customer service and operational success.

Why Work with Ecco Outsourcing Group

Because we make it personal! When you work with us, you can count on personalized, one-on-one service every step of the way. We earn your trust by listening to your needs, learning your business niche, and being responsive, intuitive, and honest. We build our reputation on exceptional customer service and seamless strategic partnerships.

Agent Ecco Corp

The Leadership Team

Freddy Fernandez CEO

Freddy Fernández


Robert Grandinetti Client Service

Robert Grandinetti

Site Director

Yismen Jorge Work Force

Yismen Jorge

Work Force Manager

Jean Marte IT Director

Jean Marte

IT Manager

Carmen Rodríguez HR Manager

Carmen Rodríguez

HR Manager

Victor Gregoorio OP Manager

Victor Gregorio

Project Manager

Our Services

Customer Service

Ecco delivers a variety of personalized services for everything from collections to billing, service inquiries, and problem resolution, to help you boost your customer's acquisition, and retention and grow your brand.

Technical Support

We provide Support Solutions through inbound calls, live chat, and emails to maximize customer satisfaction and loyalty and increase revenue with solutions designed to address the most complex customers.

Lead Generation

We support the business-to-consumer (B2C) and business-to-business (B2B) sectors to maintain a continuous flow of sales leads, managing from prospect qualification to win-back initiatives and up-selling, and cross-selling programs.

Data Entry

Our highly experienced team can handle large volumes of data entry and analysis, providing accurate and timely data entry services such as Data entry from images, Online order entry, and follow-up and mailing lists for a variety of industries and companies.

Audience Development and Direct Response

We have the tools in our extensive portfolio of solutions to engage with your target audience. This includes agents specializing in phone and digital solutions, up-sell and cross-sell capabilities, SMS texting and automated IVR that specialize in phone and digital solutions, up-sell and cross-sell capabilities, SMS texting and automated IVR that provide both stand-alone or agent integration and bilingual agents.

Back Office Solutions

By integrating Ecco’s Back Office solutions into your company you will simplify day-to-day tasks and we will help you to significantly lower overhead costs and streamline your operations.

Some Of Our Trusted Partners

Ecco Corp Contact Center Has Received The Following Security Certifications:

Our Clients Testimonials

During the onboarding process, the professional collaboration and intellect amongst EFI and Ecco DR Leadership, Training Personnel, and the IT and Operations Teams’ allowed EFI to expedite our launch three weeks sooner than expected.

The relationship with Ecco DR leadership has been courteous, and productive. When working with Ecco DR there is a sense of individual and personalized care in finding the right solution with laser point focus on customer experience.

Steven Waltz
Director of Contact Center Operations

For more than 15 years I’ve had the pleasure of partnering with the ECCO team. Having this group as an invaluable part of our Supply Chain has been imperative to our success.

From front office to back-office support, to system performance calibration, Yismen and his team have been working with us side by side. They are key players in our multinational supply chain footprint and we look forward to partnering with them for years to come.

Kenyada Jefferson
Director of Contact Center Operations

See why you should choose Ecco Dominican Republic services

By choosing our call center services, you not only get a highly trained and professional team, but also a partner committed to service excellence. We specialize in providing customized solutions that perfectly align with your business goals.

Our dedicated team is ready to take responsibility for your inbound and outbound calling operations, providing exceptional service that positively reflects on your brand perception. We are committed to offering efficiency, quality and, most importantly, contributing to building lasting relationships with your clients.

Let's talk about how our call center services can elevate your customer service and boost your business performance!

Request for our free quote